Ivette > You (iv3tte) wrote in the_weez,
Ivette > You
iv3tte
the_weez

I just received this e-mail from iTunes

Dear Ivette,

I understand that you had pre-ordered the Weezer "Red" album, and you are wondering when you will receive your Ticketmaster pre-sale code. I can certainly appreciate your concerns over this issue, and I am here to assist you today.

Even though the album preorder window has closed, the iTunes Store hasn't sent out the passwords. This is because Ticketmaster has not published the entire concert tour schedule yet. Once the iTunes Store confirms the tour information, we will send the password to the email address on your account.

When available, the concert tour schedule will be published on Ticketmaster's website:

http://www.ticketmaster.com

I checked out the Weezer website for you, and I see that the show scheduled closest to you (in Los Angeles) is scheduled for October 14th. It's not yet on the Ticketmaster website, so just keep an eye out- once the show is posted to Ticketmaster you should receive your presale password.

To make sure we have your current email address, please visit:

http://www.itunes.com/myaccount

Thank you for your understanding, Ivette. Please don't hesitate to reply back to this email if you have any further questions in regards to this issue, as the iTunes Store wants to ensure that your experience with us is as enjoyable as possible.

Sincerely,

Erin
iTunes Store Customer Support

Please Note: I work Sunday, Monday, Friday and Saturday from 8:00 AM to 6:30 PM EDT.

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

So I guess they finally realized they haven't sent them out. Hope everyone receives theirs in time! :)
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